Operate
Technical support
Support channels and information to provide when requesting integration troubleshooting.
When you need integration support, prepare the information that helps the technical team investigate faster.
Information to provide
- Environment being called: sandbox or production.
- Endpoint, method, and request time.
- Shipment code or business reference code, if available.
- HTTP status and response body with sensitive information redacted.
- Request id or log id if your system records one.
Do not send through chat
- Passwords.
- Access tokens.
- Refresh tokens.
- Client secrets or private credentials.